Thursday, March 26, 2009

SuperPages Advertising SuperGuarantee Everywhere

A couple days ago, on his blog, Greg Sterling showed one of the new TV ads that Idearc has debuted. Today, in a story completely unrelated to local and YPs, TechCrunch posts a huge screenshot talking about how instant messaging service Meebo has turned their entire wallpaper into an ad. And who bought that ad space? SuperPages, to promote their SuperGuarantee product. Apparently, they are seeing that as the growth engine for their company, or at least a tool they can use to differentiate themselves for branding and advertising purposes. As I said before, I doubt any percentage of their users will register for this, send a lead form for it, or collect money on it, but they are at least being very aggressive trying to get the message out there.



Meebo Turns Into One Big Ad, But Users Seem To Like It

Tuesday, March 24, 2009

DexKnows launches Mobile Platform



DexKnows rolled out their mobile platform yesterday, allowing consumers to add DexKnows People and Business search to a variety of mobile platforms, including traditional cel phones, a mobile browser, text message search and of course, an iPhone app (which is the only one I've tried). The iPhone app looks like it has all the basic functions and works fairly well, allowing you to easily search for businesses or people by name and providing a somewhat fun, wheel-based ability to select your category (within Food, Entertainment or Travel/Transportation), combine that with a geo location (of which you can save multiple, which I haven't seen before in an iPhone local app), and get results for that combination. It has the other standard features as well, like saving businesses and returning to previous profiles viewed. All in all, a fairly solid app that covers the basics. It would be great for them to add some interactivity to the next version, allowing users to upload business data, reviews and images, to really utilize the iPhone as a 2-way device.

Dex® Mobile


Monday, March 23, 2009

Business.com Goes Local



Over the weekend, Business.com rolled out a redesign of their site. As part of it, they've integrated listings from their sister site, DexKnows.com. Now, on pretty much every directory page on their site, they've added a "Local Search" widget, which allows you to take their national listings and filter them down to find local vendors.

Merchant Accounts | Business.com


Wednesday, March 18, 2009

Yelp's Entering Dangerous Territory


(image from the East Bay Express)

I posted a while ago about the issues with reviews and the things you have to concern yourself with in the generation of that kind of content. In the local space, Yelp is definitely the leader in review content, but a while back they had an article written about them (more than one actually) indicating that they basically engage in extortion, offering to remove bad reviews only if advertisers pay them and removing good reviews for those who don't.

After that initial wave of stories came out, Yelp CEO Jeremy Stoppelman came out and vehemently denied them. He posted on their blog and stated they were outright lies. However, the stories didn't stop coming and now a new story has been posted (by the same person writing the original one) naming names of businesses that received this treatment and going into a lot of detail about these practices (even naming salespeople). I have no idea whether this is true or not, but even allegations of impropriety like this can permanently damage a business. Stoppelman really needs to come forward and, if this is true, needs to be clear about it, make a mea culpa, and outline how they are going to make sure it doesn't happen again. If it isn't true, he needs to go open kimono and show the world just how their process works, so he once and for all disproves this before it gains (additional) life of its own. It may not be the best option, but this could go downhill quickly.

East Bay Express | News | Yelp Extortion Allegations Stack Up


Local Conferences - Kelsey Marketplaces Show

I've spent the last 3 days at the Kelsey Marketplaces Show in LA and have to say I've come away very impressed with a lot of the companies on show and what they were doing (and the success they're having with them).  As Kelsey said on their blog, even in the current environment, everyone is very optimistic and there's tons of room to grow in the Vertical space.

A few companies jumped out at me from the discussions:

  • AutoTrader - They have a very traditional business model (paid inclusion with 2 flavors), but execute it so well that they have grown over 20% YOY, and were a $650 MM business last year.  This one shows me that if stay focused on one specific area, in a large market space, you can be very successful.  What they haven't done is dilute their message by selling 10 different products, but have sold one that works for both users and advertisers and also gives them comprehensive data to share with other sites
  • Dotmenu - Dotmenu has done something very different in their space.  While many local companies stay away from Restaurants because of their traditional lack of advertising spend (in YP, etc), Dotmenu is not only pursuing that category, but pursuing low-end and mid-level restaurants that their competitors like OpenTable won't touch.  Through their Allmenus site, they have focused on digitizing print data (menus) and developing comprehensiveness, making them the place to go for that info (also, unlike others in this space, they haven't just posted menu scans, but have formatted data that search engines can read).  They also have a college site that helps utilized those focused markets, where users are especially likely to interact with social components of their site, both online and on mobile devices.  But the real wow for me was how they are getting inside the transaction.  While their sites initially serve as marketing, for many restaurants, they will actually take orders and collect money on behalf of the restaurants.  They then deduct the advertising spend from the money collected and end up paying restaurants at the end of the month, rather than billing them, meaning no collections issues, while at the same time taking what had been a lead business and making it transactional.
  • TeachStreet - To me, this was the #1 wow company of the conference.  TeachStreet focuses on non-degree learning/classes (things like cooking, dancing, art, etc).  They have taken an interesting approach to this multi-billion dollar market.  The first step is that they determine a market to enter and have an offshore team scanning all the sites in that market to collect information on businesses and instructors, and classes available.  They create pages for each of these and are focused on comprehensiveness of data.  However, rather than creating a walled garden for that data, they are clearly focused on making it as open as possible.  How can they do this?  Because in my view, they are focused on being a platform for these businesses, helping businesses market themselves, schedule classes and collect money.  So they are making themselves part of the transaction, regardless of where the user comes from on the Internet.  This also makes it easy for individual instructors to set out on their own and make money outside of the school they work in, giving them more revenue and potentially lower prices for buyers.  Finally, looking at their website, they are making the smart move of encouraging their instructors to create content for their site, both adding value for users and SEO traffic.
There were several other impressive companies, among them the Active Network (up to $250MM in revenues with 3000 employees with plenty more growth to come - most interestingly they get a lot of their revenue from large brands) and Oodle, who really is taking the lead in classifieds aggregation and sounds like they really understand how to interact in the new, social world on the Internet.

All in all, this has been a great conference, interesting seminars and the ability to interact with the decision makers from a lot of great local/vertical companies.

Monday, March 16, 2009

Even in a Recession, You Can't Afford to Pass on Social Media



It's a recession, and a lot of companies are looking to cut back on Marketing spend. However, a new Forrester study says that, even in this economy, more than 50% of companies are increasing their spend on social media. This makes a lot of sense. Social media is fairly cheap to invest in and provides inexpensive content for your site. And, in a good scenario, it can create an ongoing content creation machine that can power your site far more cheaply and effectively than paid media.

In the local space, many of the traditional YP companies have been slow to adopt social media (in fact, some might say they haven't adopted it at all, with the exception of Reviews and Social Bookmarking). Instead, they are allowing insurgents like Yelp and Angie's List to take the lead on that, and as a result, those companies are gaining quickly. YP companies, and others in the local space who have yet to adopt social media, must look on it as an integral part of their content and traffic strategies and move forward now, not just integrating reviews, but other basic social features, such Commenting, Topic Forums, Local Content creation and more. If not, the Yelps of the world will no longer be the insurgents, they'll be the incumbents.

Despite Recession, More Than 50% of Marketers Increase Spending on Social Media - ReadWriteWeb


Idearc Results Follow In Line with RHD's - What's Next?



Idearc has reported their results just days after RHD's, and the reports are very similar. They are both shrinking in revenues and profits (but both still with significant Operating Profits), but both have debt that will never be paid off at the current revenue and profit levels. As their businesses move online more and more, their Internet revenues are not making up for print revenue losses. They're both trapped in the space where they don't want to cannibalize their print revenue too much while they still have it, but are lagging on the Internet side for the same reason?

So what happens next? They have both mentioned bankruptcy, which is a realistic discussion because of the size of their debt and the current market for debt restructuring. The real question is will they really go bankrupt or is this a negotiating ploy? Or does it make a difference? In reality, neither of these companies is going to close the doors. The operating profits are still healthy and selling their assets will bring much less money to the debtholders than continued operation will. So, whether they go bankrupt or not, the only option seems to be for the debtholders to agree to forgive some of their debt, to allow the companies to continue to operate, and to be thankful they're getting paid whatever they get. Whether that happens in bankruptcy or not may be moot.

Of course, there's one more option too: Consolidation. YPC seems to be fairly healthy and could make an aggressive move to take an even larger lead, get national coverage, and try to take the dominant position in local, both on and offline. They already have a deal with Idearc to exchange listings. Could that be the first step?

Kelsey Group Blogs » Idearc Results Are Predictably Grim; Bankruptcy an Option


Monday, March 2, 2009

LocalPrice.com - Comparison Shopping for Local Goods and Services



There are a lot of companies out there to provide you contact with local service providers (ServiceMagic, the new Sears site, etc). Most of those have a similar model, though: Tell us what you want and give us your information and we'll give it to a bunch of people who will respond and you can take it from there. Those are good solutions if you're looking for a provider who can service your needs, but it definitely does not provide you much information about the person contacting you, pricing, etc. And in some of those situations, having less information that the person you're dealing with can really hurt you.

So today on Screenwerk, I saw an article about LocalPrice.com, a new company that's taking a new approach on things. They are currently only in Atlanta, but have a really interesting value proposition: They provide you information to compare local products or services up-front. Their model is more similar to a shopping engine model, and gives you a lot more information about the person you'll be contacting, pricing, etc. This really allows you to make a more educated decision and probably save yourself some money in the meantime. Their model depends on a lot of high-quality structed content, which is really going to be the bottleneck in their system (which is why its a good idea for them to focus on their starting market, Atlanta, before trying to expand too quickly), but that's also the strength of the system. It will be interesting to see how things go for them.

Price Comparisons of Atlanta Service Providers | LocalPrice.com


Wednesday, February 25, 2009

New DexKnows.com Site Goes Live



After a while in Beta, the new DexKnows.com site launched yesterday... It will be very interesting to see how this impacts their positioning in the marketplace and if they see significant traffic increases from the more SEO-friendly structure of the site...

Kelsey Group Blogs » New Dex IYP Goes Live

Tuesday, February 24, 2009

Yellow Pages Around the World - Entry #1

For some of us who work in the YP/Local space, things aren't always the most exciting. But we are part of a global fraternity of YP employees, and from time to time, I'm going to try to bring a view of the world of the Yellow Pages. Here's a commercial from our brethren in the Phillipines. I'm guessing this is not officially licensed, but it's called the Jedi video (It's not in English, but there are enough English words that you should be able to figure it out)...

Sears Launches ServiceMagic Copy


Their hook, apparently, is that users will pay to list jobs, provide detailed project specs, and pre-screened contractors will bid on them. Long story short, I sincerely doubt this will ever get any kind of traction. Users don't want to pay for things they can get for free elsewhere and you're really trying to get them to decide on a provider based on price, when there are many more factors that are important to that kind of decision. Then, Sears wants to hold the money in escrow until everyone has agreed that things have been done to satisfaction, then will take 10% of the contractor's money? Sounds pretty bad on both ends...

Kelsey Group Blogs » Sears Launches ServiceLive, a Leads Site


Friday, February 20, 2009

The Life of an iPhone App


Very interesting analysis of iPhone app usage. What it shows is, in short, that iPhone app usage degrades severely starting almost immediately after first usage. Paid applications start at higher rates (in terms of % of users returning to use them on a given day), but degrade more quickly, almost zeroing out by 90 days out. Free apps, on the other hand, degrade more slowly, but are still around 1% of users returning by 90 days out. Sounds pretty similar to what I experience with apps on my own iPhone. This definitely doesn't mean every app loses its users, since this is an average, but it means if you want to really build a business on an iPhone app, you better find a way to differentiate yourself and make an app that brings people back beyond the first couple days.

The Life of an iPhone App: Nasty, Brutish and Short


Wednesday, February 18, 2009

Local Web Advertising is Slowing Down

All advertising spending will be going down in the next few years, with the state of the economy. Rates for ad space are decreasing and there are fewer people looking to buy. Even local, which had been the fastest-growing part of the online ad market, is looking at a decrease in spending, if this articles is correct (not just a slowing of growth but a decrease).



Local Web-Ad Market Cools Down - WSJ.com


Tuesday, February 17, 2009

SuperPages will be guaranteeing some advertisers' work

This is interesting. In around 300 categories (they don't mention which here, but I would imagine most are service-based categories like plumbers, locksmiths, etc - but ones where success or failure are fairly clear-cut), SuperPages will be insuring work done by specific advertisers who have opted in. If there is a dispute that can't be resolved by SP, they will pay the user up to $500 to make up for it. There's also some mention of potentially "punishing" the advertiser if they misbehave on this plan.

It's an interesting move, and a potential differentiator in the market. SP may have some issues getting advertisers to opt-in, but nonetheless, it could work (and I doubt they'd end up paying much out, though I don't know if they're prepared for the volume of problem resolution they might be dealing with). To me, though, the whole point of this is getting users engaged. SP is using this as a way to get users to register and leave reviews, which is becoming more and more important in the space (especially given the success of Yelp).

Superpages’ New ‘SuperGuarantee’ a Bold Move « Screenwerk


Thursday, January 29, 2009

ServiceMagic getting into SEM and site building



ServiveMagic announced an interesting acquisition today, buying a company called Market Hardware, which does websites and SEM for SMBs in some high-volume online verticals. This is going to be interesting, as it makes them more competitive to the IYPs and companies like ReachLocal who are all going after the same customers. I have to think that SM's stable of Lead customers will have huge potential to convert to SEM customers as well (and may shift their spend to SM from those other legacy providers). We'll see what happens...

Kelsey Group Blogs » IAC’s ServiceMagic Buys Market Hardware

Thursday, January 22, 2009

Idearc and YPC working together

Looks like the big boys are starting to work together. Idearc (SuperPages) and AT&T Yellow Pages (YellowPages.com) have signed an agreement to share advertisers (and I would assume revenues). This is the first step to creating a super-IYP that can start to think about competing with Google in the local space and give them a real competitor. Interesting stuff and will be interesting to see if RHD and others follow suit...

Idearc, AT&T YP in Distribution Agreement « Screenwerk

Tuesday, January 20, 2009

Tuesday, December 23, 2008

RHD's new DexKnows site is in Beta

RH Donnelly has launched the beta version of their new yellow pages site, DexKnows. Lots of simple improvements and looks like a good first step in making more progress online.

Kelsey Group Blogs » RHD in Beta with New IYP Platform

Friday, December 12, 2008

MapQuest is really ramping up

MapQuest is doing a lot in the local portal space now... This article is about them adding Twitter, which I don't think is going to provide too much value, but the item to note here is that they say they've had 1 MM people register and personalize in the first 20 days since launch...

MapQuest Local Adds Twitter Feed « Screenwerk

Thursday, December 11, 2008

CitySearch vs. Yelp Apps

CitySearch launched their iPhone app today. On the surface, it has a lot of the same data as Yelp, although Yelp has better deeper reviews (it is their specialty after all). However, CitySearch did one-up Yelp in one area: While Yelp allows image uploads from their app, CitySearch allows reviews to be uploaded through their app as well...

Citysearch Vs. Yelp On The iPhone: Can You Tell Them Apart?

Tuesday, December 9, 2008

Yelp's iPhone App gets even better (and smarter)

The Yelp iPhone App, which I already thought was the best in local, has now been updated with a bunch of new features. The most interesting, though, it that it allows users to upload pictures of the businesses straight to the site. With so many users running around with camera phones, this only makes sense. For the broader "local" business community, though, this doesn't necessarily provide a lot of content around the big revenue categories (most of which are services), but a cool feature for those categories Yelp specializes in...

Yelp Updates iPhone App « Screenwerk

Thursday, December 4, 2008

Tuesday, December 2, 2008

Oodle to Power Facebook Classifieds

Oodle continues to gain market share on classifieds, though I don't think they make any money off it. but now they'll be powering both MySpace and Facebook...

Confirmed: Oodle To Power Facebook Classifieds

Thursday, November 20, 2008

Demand in the Home Service Categories

Some anecdotal evidence about the big-revenue home services categories the local business depends on so much. During the Kelsey get-together in No Cal, some industry people have indicated that because the home services companies are now less busy (because of decreasing home equity withdrawals to fund improvements), they're looking for more lead sources (although they also mention those lead costs are decreasing)...

Kelsey Group Blogs » Insigthts from Home Services Heavyweights

Tuesday, November 18, 2008

Yelp Stats

Some great stats from Yelp. 15MM users a month is nothing to sneeze at, and if they start to trust Yelp for Restaurants, etc, it's only a matter of time before they start using it for high-revenue categories too...

Kelsey Group Blogs » Yelp Traffic Stats Suggests Broad Local Usage

Wednesday, November 12, 2008

Free Print Ad with Online?

It's only for jobs and only for a test period, but the NYTimes is offering their online job advertisers free print ads when they buy an online one. This is going to become more and more frequent as print advertising degrades to such a level (especially in classifieds categories) that, by itself, it wouldnt provide enough content for print readers. So, to fill in content in print and retain any readers it has, print publications will have to go in this direction. A first shot over the bow perhaps?

Print in Crisis: NYTimes Gives Ads Free Paper

Tuesday, November 11, 2008

MLS going direct to consumers

Trying to build a real estate site (a huge local category) one of the problems has always been where to get the data. Working with MLSs is the best way to get data, but they're all regional and not all that easy to work with. To get national coverage, you need to do a lot of deals, and as you can see from sites like Redfin, Trulia, etc, its just not that feasible. A new site called HomesDatabase has been created by an MLS in the mid-Atlantic part of the country and is one example of MLSs trying to expand their business model. Their goal is to go national, but we'll see if they have any more luck than the rest. At the very least, though, if local MLSs all over the country do this and allow sharing of their data, aggregator sites will have some good stuff to work with.

MLS Tired of Zillow, Trulia: Goes Direct To Consumers

Monday, November 10, 2008

Writeup of 15 Local iPhone Apps

Yelp is still the best in my view, though the Google Earth one is pretty sweet as well...

15+ FREE iPhone Apps to Navigate Your World

Financial Discussion of YP Companies

Interesting summary of a financial article on the state of the Yellow Pages business...

Dense ‘Deal’ Piece on YP « Screenwerk